HealAssist Refund Policy
Version 1.0 · Effective from the day this website goes live
1. Cancel any time
You can cancel your subscription whenever you want. There is no minimum term and no penalty.
How: on your family website (Billing → Cancel / ask for refund), or by WhatsApp to +91 93108 17792. We confirm in writing within 24 hours and stop any AutoPay mandate from our side the same day.
2. What you get back
| Situation | Refund |
|||
| You cancel within 7 days of your first payment | Full refund of that payment, even if your care plan and first steps are done. First payment only. |
| You cancel after 7 days, or in any later period (renewals) | The unused full months of the period you paid for. The month you cancel in counts as used. |
| Extras (clause 6 of the Terms) | Full refund only if the work has not started. No refund once delivered. |
| The Patient passes away | Every payment stops at once; unused months are refunded as above. |
| We end the subscription (clause 12.3 of the Terms) | Unused full months are refunded. |
| Two payments land for one period | The extra one is refunded in full. |
| You cancel but want to use the paid period | No refund; AutoPay stops now and the service runs to the end of the period. |
Refunds are worked out on what you actually paid, after any discount.
Example (3-month period): you pay on 1 January and cancel on 10 February. February counts as used. March is unused and is refunded: one third of what you paid. On ₹5,499, that is ₹1,833.
3. How and when you get it
1. You ask (website or WhatsApp). We confirm we have received the request.
2. HealAssist decides within 2 working days. Requests inside this policy are approved; if a request is outside these rules, we tell you why in the same time.
3. The refund goes to the payment method you used within 7 working days of approval. Your bank may take a few more days to show it.
4. We issue a GST credit note for every refund. It appears in your account.
4. After a refund
When your first payment is refunded under the 7-day rule, the subscription ends and your account closes. For a pro-rata refund, the service ends on the day you cancel.
5. Your rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019. Complaints: Grievance Officer, Robin Singh, Director — robin.singh@healassist.in, +91 95181 89197; acknowledged within 48 hours, resolved within one month.