Tell us about you
Share your information (takes 2 minutes)
This is where everything starts. When you come to HealAssist, we ask a few simple questions to understand who you are and what you need.
How HealAssist works
A simple process: tell us about you, explore hospitals, and get personal guidance from a HealAssistant — all in hours, not days.
How it works
A simple three-step process for patients
Explore hospitals automatically
See hospitals that match you — right away
Immediately after submitting your information, you get access to HealAssist. You can now explore hospitals that match your needs.
A HealAssistant calls you within 1 hour
Get personal, expert guidance
This is what makes HealAssist completely different. While you're exploring hospitals, here's what's happening automatically.
Bonus feature
Free second opinion
Talk to other specialist doctors — completely free.
While you're exploring hospitals and getting treatment recommendations, want more perspectives? Talk to another specialist doctor — completely free.
HealAssist's second-opinion feature:
Connect with qualified specialist doctors
Get a second opinion on your ongoing treatment
Explore alternative treatment options
Understand different approaches to your condition
No cost — completely free
No hidden charges or surprises
Just expert guidance to help you make the best decision
We believe patients deserve multiple perspectives before making important healthcare decisions. A second opinion from another specialist can give you confidence, clarity, and peace of mind.
Patient journey
From sign-up to care — step by step
The complete patient journey on HealAssist, from first contact to confident care.
- Step 1
Tell us what's going on
Give us your name, age, phone number, and city. Tell us what's going on with your health. That's it — you're in and we're ready to help.
Get started
- Step 2
Find the right hospital
See hospitals near you. Check prices, reviews, doctors, and equipment. Find the best discounts. Save your favourites.
- Step 3
Talk to a HealAssistant
They listen to your story and match you with the best hospital for your need at the lowest price. Real answers, no pressure.
- Step 4
After the call — we handle everything
Our team does your insurance paperwork and books your appointment — no waiting in queues. We get approval from your insurer fast. You just focus on getting better.
- Step 5
Throughout — we're always with you
Need another doctor's opinion? Free. Hospital not working out? We find a new one. Insurance questions? We help. Blood or equipment? Our community supports you. Your HealAssistant stays with you through your entire journey.
Ecosystem
How everything connects
Patients
- Quick sign-up (2 minutes)
- Immediate access to exploration
- HealAssistant call within 1 hour
- Personalised matching
- Free second opinions
- Transparent pricing
- Real patient reviews
- Insurance clarity
- Full support throughout
Hospitals
- New patient leads
- Qualified enquiries
- Lead management tools
- Performance analytics
- Direct communication
- Showcase services
- Growing patient base
- Exclusive partnership
HealAssistants
- Personalised guidance
- Hospital matching
- Healthcare information
- Treatment explanations
- Insurance clarification
- Cost guidance
- Second-opinion coordination
- Full journey support
Community
- Patient reviews
- Real experiences
- Peer support
- Healthcare advice
- Blood donation
- Equipment sharing
- Transparency
- Shared knowledge
Principles
How HealAssist operates
Speed
HealAssistant calls within 1 hour. Your journey starts immediately.
Transparency
We show real information: actual costs, real outcomes, honest reviews.
Personalisation
We understand you — your budget, location, preferences — and match accordingly.
Unbiased advice
We don't market any single hospital. We offer what's best for patients from many hospitals.
Multiple perspectives
Free second opinions from specialist doctors so you have full clarity.
Community
We build a network of patients supporting each other with HealAssistant guidance.
Quality
We verify every hospital partner meets our standards.
Trust
We prioritise patient and hospital trust above all else.
Efficiency
We streamline the entire process — from sign-up to decision — in hours, not days.
Getting started
Take the next step
FAQ
Common questions about how HealAssist works
Contact
Still have questions?
We're here to help.